Technical Support
At WellnessSpace Brands, an essential part of our mission is to be readily available to support our customers, no matter where they are in the world. Whether it’s a technical query, maintenance guidance, or operational support, we ensure that you have the assistance you need to keep your wellness solutions running smoothly.
Expert Assistance is Just a Call Away
With more than 300 trained service providers worldwide and a comprehensive technician certification program, we ensure that your WellnessSpace Brands equipment is always in capable hands. Whether it’s a routine question or an emergency support need on weekends, our expert technicians at our support center are ready to help.
Connect Through the Cloud
Our support teams use our innovative CONTROL 2.0 software to interact with your equipment remotely, enabling them to pull diagnostics and monitor its performance in real time.
With CONTROL 2.0, you also gain access to a suite of tools designed to simplify your equipment management and maintenance, including:
- Maintenance Reminders & Alerts: Automated updates to keep your equipment in peak condition.
- Usage Reporting & Analytics: Detailed insights into how your equipment is utilized, helping you optimize operations.
- Integrated Tech Support Messaging: Direct communication channels with our support team for swift issue resolution.
Technical Support Knowledge Base
Access our extensive Technical Support Knowledge Base anytime you need it. Find troubleshooting and diagnostic tips, FAQs, and step-by-step guides designed to empower you in managing and maintaining your WellnessSpace products effectively.
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Hours of Operations
- Monday – Thursday: 8 a.m. – 7 p.m. EST
- Friday: 8 a.m. – 6 p.m. EST
- Saturday & Sunday: 9 a.m. – 5 p.m. EST (Weekend on-call support)